Support
How can we help?
Answers to common questions — and a direct line to us if you can't find what you need.
FAQ
How do I find my Google review URL?+
Sign in to Google Business Profile → Get more reviews → Share review form. Copy the URL that starts with https://g.page/r/…/review. That's the one.
My phone isn't tapping — what do I do?+
On iPhone, NFC works when the screen is awake and unlocked. On Android, check Settings → Connected devices → NFC is enabled. If tapping still fails, use the QR code on the base of the stand.
Can I use one stand for multiple locations?+
Each stand points to exactly one Google review URL at a time. For multiple locations, use one stand per location so customers always land on the right page.
How do I update my Google URL?+
Visit the dashboard, sign in with the email you used during setup, and edit your URL. Changes take effect on the next tap — no re-programming needed.
The QR code isn't scanning+
Clean the surface of the stand and make sure there's good lighting. Most phone cameras scan QR codes automatically from the default camera app — you don't need a separate QR app.
What happens if you go out of business?+
Our redirect infrastructure is stateless — the only thing your stand needs is a URL that resolves to Google. If anything ever happened to us, we've committed to open-sourcing the serial-to-URL map so your stand keeps working.
Still stuck? Contact us.
We read every message. Usually reply within one business day.